Yes. Once your payment is validated, you receive an email confirmation and your booking is guaranteed.
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Frequently Asked Questions
Find answers to all your questions about MySunbed and booking beach clubs.
Most Asked Questions
Yes, after payment is validated.
No free cancellation unless the venue closes.
If the beach/pool closes, the booking is cancelled and a refund or reschedule is offered. If the venue stays open, weather does not allow a free cancellation outside the stated conditions.
Yes, once the booking is confirmed.
Yes. You are paying the final price shown at checkout. Once your booking is confirmed, the price is guaranteed. Please note: currency conversion and any bank fees depend on your card issuer. On site, any extra consumption or services not included in your booking must be paid directly to the venue.
More flexible cancellation.
The Flexible Option allows cancellation under more favorable conditions, usually on the same day before a defined cutoff time. Exact rules are shown before payment.
This depends on each establishment
For full transparency, this information is systematically displayed on your order summary, just before the payment step.
Depends on country.
Yes, sometimes. Euro (€) is the main currency on MySunbed, but depending on the destination, you may be able to pay in another currency (often the local one). In all cases, the currency and final amount are always shown before you confirm payment.
Booking & Payment
Secure online booking.
Simply select a destination, a venue, a date and a type of spot, then complete the booking through secure online payment. A confirmation email is sent after validation.
Not mandatory.
You can book without creating an account. However, an account makes it easier to manage bookings and invoices.
Email and personal account.
A booking is confirmed only if you received the confirmation email and it appears in your MySunbed account.
Depending on availability.
Yes, if the venue still has availability. During peak periods, booking in advance is recommended.
Depending on the venue, on request.
Some partner venues offer private events. Contact our team to request a quote. Feasibility depends on the number of guests, the date, and the services requested.
Within venue capacity.
Yes, within the venue’s capacity and available spots. The booking options specify how many people are included.
Yes, with the confirmation email.
Yes. The person only needs to present the confirmation email. Reselling reservations is not allowed.
Major credit cards.
MySunbed accepts major credit cards. Available payment methods may vary depending on the venue’s country.
Secure payment.
Yes. Payments are processed by certified providers, following banking security standards, including 3D Secure when required.
No, without confirmation email.
No. A bank notification may correspond to a temporary authorization. A booking is confirmed only when you receive the confirmation email and see it in your account.
No code, no booking.
It’s a mandatory identity check required by your bank to authorize the charge. Without it, the payment is automatically declined and the booking is not created. MySunbed has no control over this bank security step.
Email and account.
The invoice is automatically sent by email after payment confirmation and remains available in your MySunbed account.
Contact support.
If the charged amount differs from the one shown at booking, contact MySunbed support with a bank proof. A refund will be issued if an error is confirmed.
Yes.
MySunbed is fully accessible on mobile and tablet.
Confirmation email (and ID if requested).
Show your booking confirmation email (on your phone or printed). In some venues, an ID may be requested to verify the reservation.
Cancellation & Modification
According to displayed conditions.
Cancellation conditions depend on the venue and the option selected during booking. They are displayed before payment and recalled in the confirmation email.
Stricter conditions.
Yes, but conditions are stricter and depend on the venue. They are clearly displayed before booking confirmation.
Only with Flexible Option.
Yes, depending on your booking’s cancellation conditions (with or without the Flexible Option). These conditions are clearly displayed at checkout. In all cases, same-day cancellation is only possible until 12:00 pm (noon).
3 to 10 business days.
Once the cancellation is validated, the refund is automatically initiated on the original payment method. The delay depends on your bank and usually ranges from 3 to 10 business days.
Non-refundable.
No. Service fees cover platform operating costs and are non-refundable, even in case of cancellation.
Refund or reschedule.
In case of exceptional closure due to weather or technical reasons, MySunbed offers a refund or reschedule depending on the situation and the venue’s options.
Notify the venue
Contact them to ensure your reservation is held. Without notice, the "No-Show" policy will apply: your spot may be released without a refund.
Not guaranteed.
Date changes are not guaranteed. They depend on the venue’s rules and availability. In most cases, the existing booking must be cancelled according to the applicable conditions and a new booking must be made.
Depending on availability.
Same-day time changes depend entirely on the venue’s availability and approval. MySunbed cannot guarantee such modifications.
Subject to capacity.
Adding or removing people depends on the venue’s capacity and available spots. If adding is not possible online, it may sometimes be handled directly on site, subject to availability.
Yes, no resale.
Yes. The booking can be used by another person provided they present the confirmation email. Reselling bookings is not allowed.
Establishment
The category is guaranteed, not a specific number.
Generally, no. MySunbed guarantees the booked category (e.g., front row, VIP, pool), but not a specific seat/spot number. The exact assignment is made on arrival by the venue manager, based on the day’s layout and on-site organization.
Inform staff then support.
If you experience an issue on site, it depends on the situation: Booking-related issue (booking not found, wrong date, category not respected, etc.): contact MySunbed Support immediately. We’ll check your booking and help the venue acknowledge it. On-site service issue (service speed, cleanliness, staff attitude, etc.): please speak to the venue manager so it can be resolved quickly during your visit. MySunbed ensures your booking is properly transmitted and respected, but we cannot offer compensation on behalf of the venue once the service has been delivered. After your visit, you can leave feedback—it helps us monitor quality and carefully select our partners.
Shown before booking.
Access hours are defined by the venue and shown during booking and in the confirmation email.
Depends on the venue.
Some venues enforce a dress code, especially in restaurants or indoor areas. Rules are specified on the page.
Sometimes, indicated.
Some venues apply a minimum spend. This information is always indicated on the venue page before booking.
Yes, unless stated otherwise.
Generally, yes. Children are accepted unless stated otherwise on the venue page. Any specific conditions (minimum age, dedicated areas, time slots, etc.) are shown on the listing before you book.
Spot held until a cutoff time.
It depends on the arrival policy set by the venue (shown at checkout and in your booking confirmation): Free arrival: no specific arrival time requirement. Time slot arrival: please arrive within 30 minutes after the selected time slot. Cutoff time: your spot is held until the stated cutoff time. If you’re late (except with free arrival), we recommend contacting the venue as soon as possible so they can keep your booking. Without notice, and in case of no-show, the venue may reassign your spot.
Shown on the page.
Parking and access information is provided on the venue page (parking, transport, PMR access when available).
Depends on facilities.
Accessibility depends on the venue’s facilities. When PMR access is available, it is indicated on the page.
Yes, depending on country.
In some destinations, venues or time slots are reserved for women. This information is shown on the venue page before booking.
Depends on venue.
Alcohol availability depends on local laws and the venue’s license. This information is shown on the page.
Yes, local.
Some destinations impose behavioral or dress rules. These are specified on the venue page and must be respected.
Rarely.
Pet acceptance depends on the venue. When allowed, it is indicated on the venue page.
Depends on venue.
Some venues allow restaurant-only access without a day pass. This option is shown on the venue page.
Depends on venue.
Some venues offer water or sports activities. When available, they are listed on the venue page.
Depends on ambiance.
The music atmosphere varies by venue. Information about DJs or music is shown on the venue page.
Depends on areas.
The permission to smoke or use shisha depends on designated areas and local regulations.
Depends on venue.
Burkini acceptance depends on venue rules and local regulations. This information is shown before booking.
Depends on the destination and venue rules.
It depends on the destination and the venue’s rules. Topless sunbathing may be tolerated in some countries, but venue policies or local regulations can forbid it (especially in beach clubs/pools/hotels). In other destinations, it is strictly prohibited. If in doubt, ask the venue manager.
Depends on the venue.
This depends on the venue. The information is shown on the venue page before booking.
General
Online day pass booking platform.
MySunbed is an online booking platform providing access to selected hotels, pools and beach clubs through day passes. It allows users to book sunbeds or access in advance, with online payment and confirmation.
Yes, verified partners and secure payment.
Yes. We work directly with verified partner venues. Payments are secured, and you receive a confirmation once your booking is validated.
Day access without overnight stay.
A day pass gives access for one day to a venue’s facilities without staying overnight. The included services depend on the selected offer and are shown before booking.
Different comfort levels.
The description shown when you select your spot is the reference (capacity, inclusions, conditions), as services may vary depending on the venue and the season. Names can vary, but generally: Sun lounger: a lounge chair (often 1 person), with or without a mattress. Mattress: a lounger with a thicker mattress (more comfort). Bed / daybed / sunbed: a more comfortable lounging bed/bench, for 1 or multiple people depending on the offer. Canopy bed: a bed with a structure and canopy (more shade and privacy). Cabana: a premium semi-private or private area, sometimes with dedicated service.
Content shown before payment.
The content depends on the venue and selected offer. It usually includes access to facilities and a reserved spot. All inclusions are clearly shown before payment.
Yes, depending on season and demand.
Prices are set by venues and may change depending on season and demand. A difference with on-site pricing may occur (flash promos, resident rates). By booking on MySunbed, you also pay for a firm availability guarantee, especially during peak season.
Form or email.
MySunbed support can be reached via the contact form or by email, using the details provided in your booking confirmation.
Yes, 7 days a week.
Yes. Support is available 7 days a week, including weekends, with response times depending on demand.
If active.
Promo codes can be used when active and valid. They must be entered before payment and are not retroactive.
Yes.
Yes. Using the MySunbed.com website and app is free. However, booking fees (service fees) may apply depending on the reservation, and they are always clearly displayed before you confirm payment.
Countries listed on the site.
MySunbed is available in France, Italy, Spain, Morocco, the United Arab Emirates, and Mexico. We regularly add new destinations—check the up-to-date list on MySunbed.com.