Frequently Asked Questions

Booking online allows you to easily compare venues and choose the one that suits you best. Your spot is guaranteed, even during busy periods.

Yes. Online booking replaces the call: you simply show up at the establishment and enjoy your day.

Yes. Once your payment is validated, you receive an email confirmation and your booking is guaranteed.

We offer flexible options that allow cancellation up to the same day. Cancellation conditions are clearly presented at the time of payment.

Some partner venues offer private events. Contact our team to request a quote. Feasibility depends on the number of guests, the date, and the services requested.

If the venue closes, the booking is cancelled and a refund or reschedule is offered. If the venue stays open, weather does not allow a free cancellation outside the stated conditions.

Yes. You are paying the final price shown at checkout. Once your booking is confirmed, the price is guaranteed. Please note: currency conversion and any bank fees depend on your card issuer. On site, any extra consumption or services not included in your booking must be paid directly to the venue.

The Flexible Option allows cancellation under more favorable conditions, usually on the same day before a defined cutoff time. Exact rules are shown before payment.

For full transparency, this information is systematically displayed on your order summary, just before the payment step.

Yes, sometimes. Euro (€) is the main currency on MySunbed, but depending on the destination, you may be able to pay in another currency (often the local one). In all cases, the currency and final amount are always shown before you confirm payment.

Simply select a destination, a venue, a date and a type of spot, then complete the booking through secure online payment. A confirmation email is sent after validation.

You can book without creating an account. However, an account makes it easier to manage bookings and invoices.

A booking is confirmed only if you received the confirmation email and it appears in your MySunbed account.

Yes, if the venue still has availability. During peak periods, booking in advance is recommended.

Yes, within the venue’s capacity and available spots. The booking options specify how many people are included.

Yes. The person only needs to present the confirmation email. Reselling reservations is not allowed.

MySunbed accepts major credit cards. Available payment methods may vary depending on the venue’s country.

Yes. Payments are processed by certified providers, following banking security standards, including 3D Secure when required.

No. A bank notification may correspond to a temporary authorization. A booking is confirmed only when you receive the confirmation email and see it in your account.

It’s a mandatory identity check required by your bank to authorize the charge. Without it, the payment is automatically declined and the booking is not created. MySunbed has no control over this bank security step.

The invoice is automatically sent by email after payment confirmation and remains available in your MySunbed account.

If the charged amount differs from the one shown at booking, contact MySunbed support with a bank proof. A refund will be issued if an error is confirmed.

MySunbed is fully accessible on mobile and tablet.

Show your booking confirmation email (on your phone or printed). In some venues, an ID may be requested to verify the reservation.

Yes, but conditions are stricter and depend on the venue. They are clearly displayed before booking confirmation.

Yes, depending on your booking’s cancellation conditions (with or without the Flexible Option). These conditions are clearly displayed at checkout. In all cases, same-day cancellation is only possible until 12:00 pm (noon).

Once the cancellation is validated, the refund is automatically initiated on the original payment method. The delay depends on your bank and usually ranges from 3 to 10 business days.

No. Service fees cover platform operating costs and are non-refundable, even in case of cancellation.

In case of exceptional closure due to weather or technical reasons, MySunbed offers a refund or reschedule depending on the situation and the venue’s options.

Contact them to ensure your reservation is held. Without notice, the "No-Show" policy will apply: your spot may be released without a refund.

Date changes are not guaranteed. They depend on the venue’s rules and availability. In most cases, the existing booking must be cancelled according to the applicable conditions and a new booking must be made.

Same-day time changes depend entirely on the venue’s availability and approval. MySunbed cannot guarantee such modifications.

Adding or removing people depends on the venue’s capacity and available spots. If adding is not possible online, it may sometimes be handled directly on site, subject to availability.

Yes. The booking can be used by another person provided they present the confirmation email. Reselling bookings is not allowed.

Generally, no. MySunbed guarantees the booked category (e.g., front row, VIP, pool), but not a specific seat/spot number. The exact assignment is made on arrival by the venue manager, based on the day’s layout and on-site organization.

If you experience an issue on site, it depends on the situation: Booking-related issue (booking not found, wrong date, category not respected, etc.): contact MySunbed Support immediately. We’ll check your booking and help the venue acknowledge it. On-site service issue (service speed, cleanliness, staff attitude, etc.): please speak to the venue manager so it can be resolved quickly during your visit. MySunbed ensures your booking is properly transmitted and respected, but we cannot offer compensation on behalf of the venue once the service has been delivered. After your visit, you can leave feedback—it helps us monitor quality and carefully select our partners.

Access hours are defined by the venue and shown during booking and in the confirmation email.

Some venues enforce a dress code, especially in restaurants or indoor areas. Rules are specified on the page.

Some venues apply a minimum spend. This information is always indicated on the venue page before booking.

Generally, yes. Children are accepted unless stated otherwise on the venue page. Any specific conditions (minimum age, dedicated areas, time slots, etc.) are shown on the listing before you book.

It depends on the arrival policy set by the venue (shown at checkout and in your booking confirmation): Free arrival: no specific arrival time requirement. Time slot arrival: please arrive within 30 minutes after the selected time slot. Cutoff time: your spot is held until the stated cutoff time. If you’re late (except with free arrival), we recommend contacting the venue as soon as possible so they can keep your booking. Without notice, and in case of no-show, the venue may reassign your spot.

Parking and access information is provided on the venue page (parking, transport, PMR access when available).

Accessibility depends on the venue’s facilities. When PMR access is available, it is indicated on the page.

In some destinations, venues or time slots are reserved for women. This information is shown on the venue page before booking.

Alcohol availability depends on local laws and the venue’s license. This information is shown on the page.

Some destinations impose behavioral or dress rules. These are specified on the venue page and must be respected.

Pet acceptance depends on the venue. When allowed, it is indicated on the venue page.

Some venues allow restaurant-only access without a day pass. This option is shown on the venue page.

Some venues offer water or sports activities. When available, they are listed on the venue page.

The music atmosphere varies by venue. Information about DJs or music is shown on the venue page.

The permission to smoke or use shisha depends on designated areas and local regulations.

Burkini acceptance depends on venue rules and local regulations. This information is shown before booking.

It depends on the destination and the venue’s rules. Topless sunbathing may be tolerated in some countries, but venue policies or local regulations can forbid it (especially in beach clubs/pools/hotels). In other destinations, it is strictly prohibited. If in doubt, ask the venue manager.

This depends on the venue. The information is shown on the venue page before booking.

MySunbed is an online booking platform providing access to selected hotels, pools and beach clubs through day passes. It allows users to book sunbeds or access in advance, with online payment and confirmation.

Yes. We work directly with verified partner venues. Payments are secured, and you receive a confirmation once your booking is validated.

A day pass gives access for one day to a venue’s facilities without staying overnight. The included services depend on the selected offer and are shown before booking.

The description shown when you select your spot is the reference (capacity, inclusions, conditions), as services may vary depending on the venue and the season. Names can vary, but generally: Sun lounger: a lounge chair (often 1 person), with or without a mattress. Mattress: a lounger with a thicker mattress (more comfort). Bed / daybed / sunbed: a more comfortable lounging bed/bench, for 1 or multiple people depending on the offer. Canopy bed: a bed with a structure and canopy (more shade and privacy). Cabana: a premium semi-private or private area, sometimes with dedicated service.

The content depends on the venue and selected offer. It usually includes access to facilities and a reserved spot. All inclusions are clearly shown before payment.

Prices are set by venues and may change depending on season and demand. A difference with on-site pricing may occur (flash promos, resident rates). By booking on MySunbed, you also pay for a firm availability guarantee, especially during peak season.

MySunbed support can be reached via the contact form or by email, using the details provided in your booking confirmation.

Yes. Support is available 7 days a week, including weekends, with response times depending on demand.

Promo codes can be used when active and valid. They must be entered before payment and are not retroactive.

Yes. Using the MySunbed.com website and app is free. However, booking fees (service fees) may apply depending on the reservation, and they are always clearly displayed before you confirm payment.

MySunbed is available in France, Italy, Spain, Morocco, the United Arab Emirates, and Mexico. We regularly add new destinations—check the up-to-date list on MySunbed.com.